Política de reembolso

 

RETURN & REFUND POLICY

 


 

1. 30-Day Return Window

 


We offer a 30-day return period from the date your order is marked as delivered.

Return requests submitted after this period will not be accepted.

 

 

 

2. Eligibility for Returns

 


To qualify for a return, items must meet all of the following conditions:

 

  • Unused and in original condition

  • Returned in original packaging

  • Free of damage not caused by us

  • Accompanied by proof of purchase

 


We reserve the right to deny returns that do not meet these conditions.

 

 

 

3. Return Authorization Required

 


All returns must be requested and approved in advance.


Items returned without prior authorization will be refused and not processed.

 

 

 

4. Return Shipping Responsibility

 


Customers are responsible for return shipping costs unless the item:

 

  • Arrives defective

  • Is damaged during delivery

  • Is incorrect (wrong item sent)

 


Shipping costs are non-refundable.

 

 

 

5. Inspection & Approval

 


All returned items are subject to inspection upon arrival.


We reserve the right to:

 

  • Approve or reject returns based on condition

  • Apply partial refunds if the item shows signs of use or damage

 

 

 

 

6. Non-Returnable Items

 


The following items are not eligible for return:

 

  • Items used, worn, or altered

  • Items not in original packaging

  • Final sale or discounted items

  • Gift cards

 

 

 

 

7. Exchanges

 


We do not offer direct exchanges.


If you would like a different item, you must:

 

  1. Return the original item (if eligible)

  2. Place a new order separately

 

 

 

 

8. Refunds

 


Once your return is received and inspected, you will be notified of the outcome.


If approved:

 

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days

 


Financial institutions may take additional time to post the refund.

 

 

 

9. Late or Missing Refunds

 


If you have not received your refund after 15 business days from approval, please contact us through our store.

 

 

 

10. Order Issues (Damaged / Incorrect Items)

 


Customers must report any issues within 48 hours of delivery.


Failure to report within this timeframe may result in denial of the claim.